LYNCHBURG, VA--Belvac Production Machinery, Inc., has received ISO 9001 registration from National Quality Assurance, USA, with certification from both the Registration Accreditation Board in the United States and the National Accreditation of Certification Bodies in the United Kingdom.
ISO 9001 requires industries to develop and implement formal quality management systems that ensure finished products meet customer requirements. The ISO, or International Standards Organization, is based in Geneva, Switzerland and developed its standards between 1979 and 1987 with input from 20 countries, including the United States.
Belvac worked more than two years to become certified, according to Rory D. Segen, director of quality assurance for Belvac. "The time and effort was well spent," he said. "Certification will allow easier entry into European markets, which made up 24 percent of Belvac's total sales last year. It will also help us expand into other rigid container machinery markets and provide an introduction to customers not already familiar with Belvac's reputation for quality products.
"ISO certification gives us a competitive advantage and eliminates one barrier to entry in Europe,"Segen said. "These procedures give Belvac the capability to monitor and evaluate important trends in the manufacturing process, respond to customer inquiries and complaints and ultimately meet our quality policy-the delivery of defect free products, services and information at the time promised."
According to Bob Perrin, director of human resources for Belvac, the most challenging aspect of ISO 9001 was creating uniform standards for the company's 300 employees. "Everybody has their own idiosyncrasies," said Perrin, "but with ISO 9001, you must standardize processes to assure quality at every step. Employee education was not only the most challenging, but also the most rewarding part of ISO 9001. Achieving a higher level of knowledge was the primary success factor."